Frequently Asked Questions

Koala Ink creates personalised printed products such as phone cases, laptop covers, bottles, tumblers, notebooks, acrylic signs, gifts, and selected customer-supplied items. We help customers turn photos, names, logos, artwork, and ideas into high-quality personalised products.

Yes, you can bring your own item for personalisation. However, not every product is suitable for printing. The item needs to be checked first for size, shape, surface, material, and print suitability. Some rough, soft, curved, uneven, or oversized items may not be suitable.

For standard items, you can visit the store and we will check them for you. For expensive, unusual, oversized, curved, soft, or irregular items, we recommend contacting us first before bringing or sending the item.

Yes. In some cases, customers can order an item from another retailer and have it delivered or made available for collection so Koala Ink can personalise it. Please contact us first so we can confirm whether the item is suitable and explain the correct process.

Yes. We offer in-store design assistance to help you create something that looks good before printing. You can bring your idea, photo, logo, text, or rough concept, and our team can help prepare it for printing.

We accept common file types such as JPG, PNG, PDF, AI, EPS, and SVG. For best results, please upload the highest quality version available. Clear, high-resolution images normally produce better print results.

Yes, we can print from phone photos. The print quality will depend on the quality of the original photo. Blurry, dark, low-resolution, or heavily compressed images may not print clearly.

Many standard jobs can be completed quickly, depending on the product, design, and workload at the time. Some items may take longer if design work, testing, drying, preparation, or special handling is required.

Yes. We will show you the design layout before printing so you can check the position, spelling, image placement, and general appearance. Once approved and printed, personalised products usually cannot be changed or refunded unless there is a fault with the product or print.

Yes. We can print company logos on suitable products such as signs, notebooks, bottles, promotional items, and selected business gifts. You must have permission to use the logo or artwork you provide.

We can only print artwork, logos, photos, or designs that you own or have permission to use. We may refuse to print material that appears to infringe copyright, trademarks, or other legal rights.

Yes. Koala Ink is designed for personalised one-off and small quantity jobs. You do not need to order large quantities for many of our products.

Yes. We can assist with small business, corporate, school, event, and promotional orders. Bulk orders may require a quote depending on the product, quantity, design, and turnaround time.

Our product range may include phone cases, laptop covers, bottles and tumblers, notebooks, acrylic signs, desk signs, photo gifts, business and promotional items, and selected customer-supplied products. Product availability may change from time to time.

Yes. We can personalise suitable laptop covers, skins, and selected cases. The item must be checked for size, material, and surface suitability before printing.

In many cases, yes. UV printing can work on a wide range of surfaces, but results depend on the material, finish, coating, and shape of the item. Some materials may require special preparation.

UV printing is designed to be durable, but durability depends on the item, material, surface, handling, and use. Items that are frequently rubbed, scratched, washed, bent, or exposed to harsh conditions may wear faster.

We recommend hand washing personalised bottles and tumblers unless the product specifically states otherwise. Avoid harsh scrubbing, soaking, dishwashers, and abrasive cleaners to help protect the print.

Our main focus is UV printing on hard and semi-rigid products. Clothing and fabric printing may not be available for all items. Please contact us or visit the store to check what is currently possible.

Because personalised products are made specifically for you, they usually cannot be returned or refunded for change of mind. However, if there is a fault with the product or print, please contact us and we will review the issue.

Please carefully check spelling of names and words, dates and numbers, image position, logo placement, colours and overall layout, and product choice and size. Once printed, changes may not be possible.

Colours may vary slightly between your screen and the final printed product. This is because screens display colour using light, while printing uses ink on a physical surface. The material colour and finish can also affect the final result.

Yes, we may be able to help remove or adjust backgrounds depending on the image. Very complex images may require additional design time.

Yes. You can tell us your idea and our team can help turn it into a print-ready design. This is ideal for gifts, special occasions, names, quotes, business logos, and personalised products.

Yes, delivery options may be available depending on the product and order type. Customers may also be able to collect their order from our store.

Koala Ink is located at Westfield Belconnen. You can visit us in-store for product selection, design help, and personalisation advice.

Yes. Our website will allow customers to browse products, upload artwork, and place personalised orders online. For special items or bring-your-own-item requests, we may need to check the item before confirming the order.

If your item is not suitable, we will let you know before printing. Where possible, we may suggest an alternative product or another way to achieve a similar result.

Yes. Personalised gifts are one of our main services. You can create custom gifts for birthdays, anniversaries, weddings, graduations, Father's Day, Mother's Day, Christmas, corporate gifts, and many other occasions.

Yes. Visit our store or browse our website for gift ideas. Our team can also help suggest products and designs based on the occasion, person, and budget.